April 23, 2020 (Williamson County, TX) – Since April 1, 2020, the Williamson County call center, which was created to answer residents’ concerns over COVID-19, has been pulling double duty. In addition to answer calls, they have added making hundreds of outbound calls to their daily workload. Except these are not just any calls, they are special one-on-one calls intended to make sure all veterans in Williamson County feel appreciated and acknowledged.
“Our goal is to lift their spirits by providing support and information that can help fulfill any needs,” said Holly Justice, who is currently supervising the call center. “They appreciate hearing a friendly voice checking on them,” Justice added.
The eight-person call center aimed to make about 300 plus calls per day, Monday through Friday, in between answering dozens of calls from residents regarding COVID-19. County employees either leave a voicemail with information, or they are able to successfully connect over the phone with a man or woman who served in our military forces.
Among the many veterans they have been able get in touch with is Almas Sami, a disabled Air Force veteran and former law enforcement officer.
“I appreciate Williamson County for showing how important veterans are, that’s what makes this country so great,” said Sami.
During the conversation, callers address any unmet needs the veteran may have. The goal is to serve as a liaison to information on resources that can help fill their needs.
More than 5,213 veterans have received a call from Williamson County so far. We estimate that all veterans who live in Williamson County and are on the Williamson County Veterans Services office data base will receive a call by next week.
For more information on services provided by the Williamson County Veterans Services office please visit, https://www.wilco.org/vetservices.
For more information:
wilco.org | email@example.com | 512.943.1122 (media line)