• Austin Regional Medical Center Announces Rebranding Of Virtual Urgent Care Telemedicine Service

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    October 26, 2021

    Introducing NormanMD
    -ARC renames eMD Access-
    October 26, 2021 eMD Access, Austin Regional Clinic’s 24/7 subscription-based virtual urgent care telemedicine service, announces a new name and brand, NormanMD, honoring Dr. Norman Chenven, ARC’s founding CEO. 
    Over 40 years ago, Dr. Chenven envisioned making high-quality health care easily accessible to the community.  NormanMD, with 24/7 on-demand virtual care, is an extension of that vision.
    Shifting from eMD Access to NormanMD better reflects the core mission: providing access to a doctor any time, from anywhere in Texas. The change to NormanMD includes a new web site at NormanMD.com, a new logo, and a personable look and feel.
    “Personalizing the name of the product and using the name Norman makes it feel more like reaching out to a trusted source, rather than just a technology. It says we’re made up of real people, making the service more approachable and trustworthy,” explains Jacob Childers, MD, NormanMD Medical Director.
    The service remains the same dependable 24/7/365 access to family medicine and pediatric doctors in Texas for diagnosis, treatment or advice in minutes using a phone, tablet, or computer.  After subscribing, there is no additional copay or fee to use the service.
    NormanMD family medicine and pediatric doctors
    • Provide urgent care telemedicine visits to advise, diagnose, and treat urgent care symptoms through direct messaging, voice and video chat and image uploads.
    • Determine if lab testing is needed, and what, if any, type of medication should be given, including over-the-counter and prescription medications. 
    • Measure risk and urgency to determine treatment or referrals to a primary care or specialty doctor, when appropriate, and
    • Send a follow-up visit summary to the user’s primary care physician to improve overall care coordination.
    Common ailments NormanMD physicians can address include-
    • Cold/flu symptoms
    • COVID-19 testing
    • Headaches
    • Sprains
    • Rashes
    • Allergies
    • Sinus infections
    • Pink eye
    • Minor injuries/illnesses
    Individual subscriptions are $9.95/month or $100/year, far less than the cost of an urgent care clinic or emergency room visit.  Users are never required to pay a co-pay, and individuals can subscribe for a low monthly or yearly fee for themselves and/or their families. Others receive the service as a benefit through their employer or health plan, where the lower-cost, individualized urgent care alternative results in significant healthcare savings and a reduction in employee absenteeism.
    NormanMD also offers a 72-hour Access option for a one-time $40 fee, for individual adults age 18+ for access to a Family Medicine physician, with no copay.
    “NormanMD helps reduce the total cost of care, whether for an individual, family, or employer,” said Dr. Childers, “while providing accountable, high-quality care from local Central Texas doctors. “
    For more information, visit www.normanmd.com
    About Austin Regional Clinic
    Austin Regional Clinic is a multispecialty medical group committed to providing comprehensive healthcare services throughout Central Texas.  Founded by three Austin physicians in 1980, it now provides health care to 540,000 area residents in 33 locations in 14 cities, including both primary and specialty care.  For more information, visit www.austinregionalclinic.com.  


    Lynda Shanblum
    For appointments, call 512-ARC-INFO (512-272-4636)