Conflict is an inevitable result of social interaction in our everyday lives.
It occurs because we engage in situations and circumstances with people who have different goals, values and backgrounds.
In every workplace conflict is present to varying degrees. We define conflict as a “strong disagreement between people, groups, etc., that often results in anger and arguments.” When management teams know how to resolve conflict effectively, they save time by turning potentially destructive situations into positive opportunities for growth and development.
Handling Workplace Conflict introduces participants to essential knowledge of the elements of conflict and conflict management styles. This training is designed to motivate participants to set goals and define actions for developing and enhancing their current conflict management abilities.
Participants will acquire the knowledge and skills to meet specific learning objectives including:
• Understanding the elements of conflict
• Recognizing conflict management styles
• Enhancing conflict management skills
• Taking ownership of conflict management